Shipping and Return Policy

1. Return Eligibility

We want to ensure that you are completely satisfied with your purchase from 9JAWAAN.COM. If you are not satisfied with your purchase, you may be eligible for a exchange under the following conditions:

a. Damaged or Defective Products:

  • If the product you received is damaged or defective, please contact us within 4 days of receiving the item.

  • We will require photographic evidence of the damage or defect to process your refund.

b. Incorrect Item Received:

  • If you received the wrong item, please contact us within 4 days of receiving the incorrect item.

  • We will arrange for the correct item to be shipped to you or issue a refund, depending on your preference.

CANCELLATION POLICY:

  • Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 to 14 days for the refund transfer to be completed.

 

DELIVERY/SHIPPING POLICY (for Products)

  • We deliver our Products only in PAKISTAN. Shipping will be done by a third-party courier.

  • Delivery within PAKISTANI cities shall be in 3 – 5 working days.

  • Avoid any delivery delay by providing your full address along with your contact details.

Returns

  • We accept returns within 4 days of receipt, only if their delivery packaging has not been opened or the products are damaged or the wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another product. 

  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will exchange your product. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.