Exchange Policy
We want you to be completely satisfied with your purchase. However, to keep our operations efficient and prices competitive, we have a strict exchange-only policy limited to specific cases.
Eligible for Exchange
- You may exchange your item only if you received the wrong product (e.g., a different item, size, color, or variant than what you ordered due to our error).
- Exchanges are not available for change of mind, preference, sizing issues on your part, or any other reason.
Conditions for Exchange
- The request must be made within 03 days of receiving your order.
- The item must be unused, in its original packaging, with all tags and labels attached, and in the same condition as received.
- Proof of purchase (order number) is required.
- You must contact us first at [insert email/phone] with photos showing the incorrect item received for verification.
Exchange Process
- Contact our customer support team at info@9jawaan.com or 0314 888 1913 with your order details and evidence of the error.
- If approved, we will provide instructions and a prepaid return shipping label (at our expense).
- Return the incorrect item to us.
- Once received and inspected, we will ship the correct item to you at no additional cost (subject to availability). If the correct item is out of stock, we will offer a full refund instead.
Non-Eligible Items
- Personalized, custom-made, or final sale items are not eligible for exchange under any circumstances.
- Used, washed, damaged, or altered items will not be accepted.
We do not offer refunds except in cases where the correct replacement cannot be provided. Shipping costs for the original order are non-refundable.
If you have any questions, please reach out to our support team. Thank you for shopping with us!